How did you find your experience with essano Natural Deodorant?
If you did not love your essano Natural Deodorant and you have a copy of your receipt, we will give you money back. However, first, we have 3 key questions for you before you submit your claim.
1. Did you still sweat?
Because you are meant to - it is a natural process for your body to cool itself.
Unlike antiperspirants that block your pores, natural deodorants let your body sweat naturally without any odour.
Also, it is important to know it’s not your sweat that smells, but the bacteria on your skin. When the bacteria come into contact with your sweat, that is when body odour occurs.
Our natural deodorant works to neutralise the bacteria under your arms, to remove the cause of bad smells, rather than stopping the sweating altogether.
2. Are you currently between day 5-15 of using our natural deodorant for the first time?
What a lot of people don’t realise is, your body goes through an adjustment phase when you swap out antiperspirant for a natural deodorant. It can take up to 30 days for your body to fully adjust.
In this time, you can sometimes experience an increase of odour-causing bacteria in the underarm area so may need to reapply your essano deodorant more often than every 8 hours. You may also feel additional moisture because your body is sweating again and you are not used to this feeling.
It is important to know that this won’t last forever, it is just a part of the adjustment that happens when you discontinue use of products that have aluminium in them and stop your body from sweating.
3. Did you reapply every 8 hours?
The recommended time of efficacy is listed on the bottle for up to 8 hours. Did you reapply within this timeframe?
If you'd still like to submit a request for your money back, please take a photo of your receipt and send it to firstname.lastname@example.org, along with your full name, email address and bank account details. Please provide your reason why you did not love it, so we can aim to create something you really will!
For full terms and conditions, please click here.